This is an original planning guide. It is not a vendor manual, an official standard, or legal advice. Example addresses use documentation ranges. Review every command before you paste it.
What this hour is for
Cloud Incident Management and Runbooks names the service, the first person, and the first read. You do not page anyone. You do not restart a production service to fill in the page.
Write the account, project, or repository you administer, the name of this change, and the time. A second change waits until this line has been read back.
The browser tool drafts text or reads a paste you already hold. It does not log in, it does not scan, and it does not apply.
192.0.2.10/24, gateway 192.0.2.1, 198.51.100.0/24, 203.0.113.0/24, and 2001:db8::/32 are documentation. example.com is a documentation name. A sample password is replaced.
The change you can finish
Apply nothing while you are writing the note. When the lab window opens, it is one change on the account named in the ticket. Read the draft, then the account, then decide.
Rollback is the previous file, the previous plan, or the lab resource you can delete because it was only a lab.
- Write the service you administer.
- Name the first reader.
- Write the first read in one sentence.
- Do not page anyone.
- Do not restart production.
- Stop.
Mistakes that outlive the statement
Cloud Incident Management and Runbooks goes wrong in a small set of ways. The list is here so the ticket can forbid them before the window.
- A page sent during the reading.
- Production restarted to try the runbook.
- A secret left in the runbook.
- Two services and no first step.
Decisions to write down
One decision for Cloud Incident Management and Runbooks: The service is yours. Nobody is paged. Nothing is restarted. No secret is in the runbook. And one first step is enough.
Checks before you call it done
Confirm this before you call the change done: The service is written. The reader is named. Nobody was paged. Nothing was restarted. And a second person can say the first read. If one of those fails, stop.
# Runbook note. Do not page. Do not restart production during the reading.
Before you leave the account
Cloud Incident Management and Runbooks ends when the account in the note is the account in the ticket. If it is not, stop.
The draft stays a draft until a person has read the names in it. A generator does not log in, does not apply, and does not scan.
192.0.2.10/24, gateway 192.0.2.1, 198.51.100.0/24, 203.0.113.0/24, and 2001:db8::/32 are documentation. example.com is a documentation name. A sample password is replaced. It is not a password you keep. 10.0.0.0/16 is a sample prefix, not a network you publish unless you already use it.
prompt-for-this is a reminder that a secret is missing. It is not an access key, a token, or a password you save. An Azure secret draft may contain a sample password. Replace it. Do not file it.
One change is the window. If two things move and the result is wrong, you will not know which one did it.
If the same step fails twice, stop for the day. Restore the copy you took first.
A second person reads the account and the change aloud. If they cannot find them in the ticket, the note is not done.
This page is a planning guide. It is not a vendor manual, not an official standard, not legal advice, and not an audit opinion. You do not apply it against an account you do not administer.
Tools for this guide
These tools run in the browser on this site. They do not log into your machines.
Related pillar guides
More in this cluster
The pillar for this page, and the next published pages filed with it.